I would like to express my sincere gratitude to one of your employees, who went beyond the call of duty.
On Monday, January 7, 2019 at approximately 11:00 A.M. I was running late for a doctor’s appointment that was in the west end. I live across the alley from Belcanto Court with the “boiler problem”. I had a windshield wiper that came apart the day before and I could not figure out how to fix it. I tried to google it on Youtube and obviously did not understand it. I left my driveway with wiper in hand and “thankfully”!!! I saw one of your staff outside the back of Belcanto.
I stopped my vehicle, rolled my window down and said “do you know how to put on a windshield wiper”? He said “YES”. Within a few minutes he had it put back together, he wiped the snow from my headlights and told me “drive carefully it’s icey”. He asked me my name, shook my hand and gave me his business card.
I was a little late for my appointment but so very grateful that Tom took the time to help me. I really wanted you to know about his kindness to me. I am 68 years, have terrible arthritis and am having cataract surgery in a month. I guess I couldn’t see that well to fix it on my own.
It is staff like this that are invaluable….one of a kind….and an asset to your company!
Good men like this are hard to find!!
Sincerely,
Shirley Gretzan
